Dear Google,

You obviously don’t want to hear from me. Just trying to find a way to contact Google is time consuming and mostly a waste of that time. Even when you get email from Google they make it plain that Google is all "no reply" all day, all the time. See below, the return address is:

 

I only got this far after an hour of looking for some way to contact Google for help. In the past I have left notes for Google on their Twitter account, on their Google Plus accounts (more than one of them) and I have tried over and over and over to find a way to get help from Google about the problem of not having a mobile phone and not wanting to get one just to McHappy Google.

For at least two months Google Plus has offered me (to the point of nagging each time I open my G+ account) the option to have a custom URL. It is misleading. In fact, if you don’t have a mobile phone you can not have a custom URL. Of course, it does not mention the mobile phone requirement in the eligibility for having a custom URL. It should. In over two months I have tried various suggestions and ideas of my own and from other people and nothing has worked.

As frustrating as this is, the bigger issue is how long before you can’t access your Gmail (Google mail account) without verifying yourself with your mobile phone? I’ve been using Gmail since it began. I will be pretty aggravated the day I have to change all my email to something else just because I don’t want to spend upwards of $50 a month for a mobile phone I never wanted and won’t be using.

A lot of people do have a cell/ mobile phone. Not everyone. Personally, I’m not fond of the phone at all. I keep the landline out of obligation. Now and then family or friends phone. Mostly it’s sales calls so I just let them all go and listen to messages when I see the light blinking. Did you know computers are now leaving phone messages, long ones even! Incredible how marketing and sales are being allowed so much leeway.

Anyway, I am really frustrated with Google over this custom URL which they offer but don’t deliver. I’m concerned about the future even more. The latest thing with two way verification for accounts is all about the mobile phone. What happens if I don’t want a mobile phone? Google won’t answer. I know because I’ve been asking them for months and all I ever get are form emails with no-reply addresses.

Scream for help all you want – no one at Google wants to hear you.

On top of that. I just realized the irony of having set up the two way verification with my landline for my Google account (not the custom URL, just the access to my Google account itself). The irony of now having two way verification on my Google account is that I can only use it from my home computer. If I am out somewhere my account will be inaccessible. How is that for ultimate irony? My Google account is now immobile!!!