Hand Written Customer Thank You Notes

The first sale is so exciting! Now once you have calmed down, check out the transaction page and make sure your buyer has paid. Package up your item and get it ready to ship (a hand written thank you note is always good customer service!). Send your buyer a quick little convo (or conversation)  thanking them for their purchase and letting them know when you are going to ship.

via A Beginner’s Guide to Starting a Shop on Etsy | The Etsy Blog.

A basic thank you goes a long way. I haven’t done a lot of shopping online but each time I am impressed and get a little happy feeling when there is a note from the seller. Not something that feels like a form letter or too short and not so sweet, but something that makes it seem they connected with me in some small way. You can give that connection in one sentence. You need to find something to connect with, something you have in common.

You already have something in common if you are selling something the buyer wanted. Whether it’s a handmade craft, a book, or a service by selling something you create yourself as an authority on whatever the topic is. So just add something related to your note. A tip about using the service. Another book in the series or one due out later in the year by the same author. Information and resources about the craft or art involved in making the product they bought from you. Pretty simple if you think about it and well worth it to put some time into thinking about.

Further resources for starting an online store:

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