A customer is yelling at you on the phone. You have never dealt with this person before, yet they are yelling on and on about what “you” have done to their TV, dishwasher, etc. After a few minutes of listening to how everything is your fault you get tired of it. You push that secret button on your phone which “disconnects” the call.
What does the secret button really do? Send the customer to some remote place in the wilderness? Drop the customer into a vat mushy worms? Or, does it only disconnect the call, do you let the customer off so lightly, really?